When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are very costly for us and prevent us from catering to other clients. This is a busy clinic and people are often unable to get in without several days notice, if we know in advance that you are unable to keep the appointment, then we are able to fill that space.
WE REQUIRE 24 HOURS NOTICE OF CANCELLATION
We require 24 Hours Notice of Cancellation of Appointments.
We understand that things happen; people become ill, cannot make it or just forget. Additionally, if you are ill and suspect you may be contagious, please reschedule for a different day. In the event of an unforeseen "true" emergency, this policy will be amended.
In the event that you unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied.